Hello, friends of Collective (née nau)!

Welcome to news from Collective (formerly nau). I’m Amy, founder and CEO, and my aim is to make these newsletters rich in food-for-thought. In fact, I have two meaty things to share today:

First is an article I wrote for Harvard Business Review about how to meet (or gather) better at work. It offers three fundamental kinds of workplace gatherings and how to create the right conditions for each, whether you’re in-person or distributed.

And the second thought-starter is a perspective on how to navigate uncertainty as a leader. You’ll find that below this note.

But first:

  • We rebranded (if you knew us as nau, read why we changed)

  • We’re launching two new programs this year, designed for leaders navigating change (one is closing soon - sign up now!)

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Amy Bonsall
Combatting overwhelm in today's overwhelming environment

Ukraine. Covid. Local politics. Global warming. Relationships suffering. Inflation-based stress. Gas prices. The article mentioned could have been about any of these. It happened to be about abortion.

The human brain wasn’t made to hold all so many intense things at once — especially ones we can’t easily do anything about. But, our modern technology has made it so not only can we know about them, we can get up-to-the-second updates about all of these things, all the time.

No wonder we’re tired.

I’m an expert in designing environments in which people can flourish (like the workplace), and I believe that flourishing in this environment requires us to make a conscious choice to care deeply about fewer things. It may sound counter-intuitive, but by choosing what we really care about, plus tweaking how we care, we’ll actually be able to make a bigger impact on the world. And get some relief for our weary brains.

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Amy Bonsall
Why consuming the news may be harming you (and what to do about it without living in a vacuum)

I’m an expert in helping people to flourish (primarily at work). One way I support people is in moving from fight or flight mode (often characterized by anxiety, stress, or overwhelm) to curiosity mode. There’s a neuroscientific reason for this: when we’re in fight or flight mode (called the sympathetic state), our brains constrict and we can’t be open or generative. Our sole focus is on survival. But if we can flip into curiosity mode (parasympathetic state), we’re calm and composed, and it’s easy to create, see multiple solutions, and learn.

At work, this means we move from irritation at our colleagues, our workload or our situations to being resourceful about how we might navigate differently, increasing our productivity, effectiveness and our sense of flourishing.

The same thing holds true in the rest of our lives. I recently asked some clients to notice what experiences or situations were putting them into fight or flight mode on the regular. When I did the same activity myself a year or so ago, I realized that consuming the news was one of the top ones for me.

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Amy BonsallComment
Exiting pandemic mode: re-entering the office intentionally

When I worked at design firm IDEO, periodically a client would ask for a replica of their physical product, but digital. We’d gently reframe the question, noting that the benefit of digital is that it can do things differently. If you’ve ever shopped at a digital supermarket, you know what I mean. Walking the aisles online would be a nightmare, but being able to populate a cart from your previous order is a benefit that wouldn’t emerge from a copy of the bricks-and-mortar store.

More impactful questions are: What are the customer needs we’re trying to solve? And, how might we use physical and digital components to create the best solution?

We ‘office’ workers face a similar opportunity now, in this amorphous time before we go back to our campuses. We’ve experienced extremes on either end of the pandemic: spending all our working time in the office, and all our time out of it.

Leadership teams are asking themselves whether to go completely remote, full-time in the office, or hybrid. Like “how do we make this digital” begins with the solution instead of human needs, so too does the question of “remote, full-time, or hybrid.”

Instead, we might ourselves: What are the needs we’re trying to design for as we work? How might we use physical spaces and digital tools to create the best solutions for each need? In other words, why (for what purpose) are we opening the office doors, and how will we function when we’re together and apart?

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Guest UserComment
When starting a new job means... crossing your living room

It’s Sunday night. You set out a nice shirt, you even iron it for a change. Maybe you add something else: earrings or a tie. Pulling open one more drawer, you contemplate the final item, and settle on… your best sweatpants.

After all, tomorrow marks the start of a new job, but you’re not leaving your house, and your colleagues will see you from the shoulders up, a new head on their video calls.

What is it like to start a new job in a virtual world? How do you get to know your new colleagues and learn about the all-important ‘company culture’? Wait, what even is company culture right now? What should you be doing in your first weeks to begin to settle in?

While it can be easy to focus on the transactional and dive right into the job to be done, you’ll get much farther in the long run by exploring the above questions. Based on my work supporting teams in building strong communities, here are five things you can do to immerse in your new work world.

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Guest User
A new technology allows us deep inside the brain of a meditator!

Thanks to just-launched machinery (the pandemic has really accelerated technological innovation!), I recorded one of my meditation sessions so that you could see just how it’s done. That’s right, I’ve got a transcript of what actually happened inside my brain! I don’t mean to brag, but I think you’ll be quite impressed by how zen my brain gets:

(mind): Ok, brain, we’re going to meditate now. Body, get yourself comfortable so that we can sit still for a half an hour.

(body): On it! How about we sit cross-legged?

(mind): Erm, are you sure that’s a good idea? We usually get sore when we’re cross-legged….

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Guest User
Why you’re dragging *without* your commute — lessons on keeping energy high while working from home

The pieces of my day that used to power me — and drive my creativity — had disappeared, and I didn’t clock how much I gained from them, or far worse, that they were even gone.

If you, too, went from spending days amongst other people to sitting in your favorite athleisure, glued to one seat, you have also lost these things. And this loss doesn’t just make you tired, it makes you less happy and less likely to reach your productivity goals at work.

This year I launched a business designed to bring humanity back to the workplace, and, seeing this energy gap, I spent my pandemic diving into the reasons we were all drained and working with clients to weave energy back into their days.

As a New Year’s gift, I offer five critical lessons that have helped my clients (and me!) to draw more energy over the past year, and which will make your 2021 better, plus a linked activity to explore them for yourself. Just in case things don’t magically change at midnight on January 1st as the memes would have us believe.

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Guest User
Why I'm betting on kind companies

In San Francisco, March 8, 2020 was the kind of early spring day that made people want to flock to the parks, linger with friends, consume piles of food foraged from local shops, and wait in line at Bi-Rite for ice cream cones they could consume at just the right pace because the temperature was that breezy, balmy shade of in-between that marks early-summer days.

It was a full nine days before the city — and 12 days before the state — would begin a shelter-in-place mandate. There was an inkling in the air that coronavirus was going to impact us, but the idea of not leaving our homes for weeks on end wasn’t a thing, nor were we collectively aware of the massive health and economic disruptions to come…

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Guest User
Stop obsessing over your prototype and just let your customer see it

Everyone wants to prototype -- to create a fast and just-real-enough version of their new product -- to ensure they're building the right thing, but no one has the time. So, they do things like build the product and sneak in cheeky prototypes on the side to inform product iteration (and, if the initial launch premise is wrong, product revolution). Almost surreptitiously. Kind of like they're having an affair with the prototype….So go on, stop having affairs and date your ideas before you commit. Because once you're married to a product or service, it's not easy to call it quits.

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Guest User